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Cartridge People: Our Awards and Achievements
Discover Cartridge People’s award-winning customer service and eCommerce achievements, recognising our commitment to quality, value and customer satisfaction.
At Cartridge People, we’re proud to be recognised for our commitment to outstanding customer service and eCommerce excellence. From providing expert advice and great value to making shopping for printer ink, toner and office supplies as straightforward as possible, our customers are at the heart of everything we do.
Our independently recognised awards celebrate the dedication of our team and our ongoing commitment to delivering an excellent shopping experience.
Our Awards Through the Years
2026
Bronze Award for Best eCommerce Customer Service
We’re proud to have once again been recognised at the 2026 eCommerce Awards, winning Bronze for Best eCommerce Customer Service. Following our Silver Award in the same category in 2025, this latest achievement marks two consecutive years of recognition for our dedication to delivering outstanding customer support and a positive shopping experience.
We’re delighted to have won the Customer Service Excellence Award in the Retail category at the 2026 Cheshire Business Awards UK.
This achievement celebrates the dedication and expertise of our team, recognising the care and attention that goes into supporting our customers and ensuring they receive the best possible service.
2025
Best Ecommerce Customer Service
In September 2025, we were delighted to receive Silver forBest Ecommerce Customer Service at the eCommerce Awards. This achievement reflects the combined efforts of teams across our business. From website development and customer support to our warehouse and delivery operations, every department plays an important role in providing the service our customers value.
Ecommerce Business of the Year
We’re proud to share that Cartridge People has been named Ecommerce Business of the Year 2025 at the Cheshire Business Awards UK. This recognition celebrates over 20 years of customer-focused service, consistent growth, and our commitment to helpful innovation, from fast reordering tools to flexible return policies, all while delivering reliable service and competitive prices.
2024
Ecommerce Business of the Year
It was an honour for Cartridge People to be recognised for our outstanding online retail services and customer satisfaction, resulting in us being awarded Ecommerce Business of the Year at the regional Cheshire Business Awards UK.
2023
Customer Commitment B2B
We’re proud to have won the Customer Commitment B2B Award at the 2023 UK Customer Satisfaction Awards, organised by The Institute of Customer Service.
This award recognised our commitment to delivering excellent service to business customers, highlighting how our customer-focused approach is embedded throughout the business and consistently reflected in the support we provide.
2022
B2B eCommerce Website of the Year
In 2022, we were delighted to win B2B eCommerce Website of the Year at the UK Digital Growth Awards.
The judges praised our innovative approach, improvements to the website and impressive results, highlighting how our efforts to enhance the online customer experience contributed to increased sales.
2021
Outstanding Customer Experience B2B
In 2021, Cartridge People won Outstanding Customer Experience in the B2B category at the Direct Commerce Awards 2021. The award celebrated our dedication to delivering an excellent experience for business customers. Accepting the award, Marketing Manager Louise Laurie thanked the entire team, recognising their hard work and contribution to the company’s continued growth.
2020
In 2020, Cartridge People adapted to the growing demand for home office printing supplies during the coronavirus pandemic, expanding our range of printers and stationery alongside ink and toner. These changes helped us support more homes and businesses across the UK as working practices rapidly evolved.
Electrical Appliances and Electronics eCommerce Website of the Year
We were delighted to win Electrical Appliances and Electronics eCommerce Website of the Year at the Northern eCommerce Awards.
Announced during a virtual ceremony, this recognition celebrated our team’s hard work, expertise and dedication to delivering an outstanding online shopping experience during a challenging year.
Best Electrical Ecommerce
We were also proud to win Best Electrical eCommerce at the 2020 eCommerce Awards, with the winners announced by magician Ben Hanlin during a virtual ceremony.
Cartridge People was also named a finalist for Best eCommerce in Lockdown, recognising our efforts to support customers during an exceptionally challenging year.
John Flanagan, Cartridge People Managing Director commented at the time:
“To have won these awards in a year that’s presented so many challenges is testament to the dedication, professionalism and expertise of the team that we have here at Cartridge People. Despite not being able to attend an event to celebrate properly, it was a proud moment hearing us crowned the winner of Best Electrical Ecommerce and also seeing us listed as a finalist in the Best Ecommerce In Lockdown category. Here’s hoping this is the first of many more awards as we continue to grow and offer more homes and businesses a high-quality service and products at low prices. A big thank you to the team in Crewe and Winsford, who’ve worked tirelessly this year to continue satisfying our loyal customers.”
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