Terms and Conditions
By submitting an order, you are accepting the Terms and Conditions of the www.cartridgepeople.com web site. Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference. You may find it helpful to print a copy for information.
The Cartridge People brand is a Trade mark brand in Europe and the UK operated under licence by Cartridge People Group Limited.
Your details
a. When you register with the Cartridge People web site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
b. If any of your details change, such as your credit card billing address, you must inform Cartridge People as soon as possible. You may update your details by signing into your account on the Cartridge People web site, and update the relevant section.
Meaning of "you" ; "We / Us/ Our"
a."You" means any member of the public using this website, placing an order or transacting on this website.
b. "We/Us/Our" means Cartridge People Group Limited, Brunel House, 3 Old Street, St Helier, Jersey, JE2 3RG.
The Contract Between Us
a. Any contract for purchases made through this web site will be with Cartridge People Group Limited, registered in Jersey, and whose registered office is 3 Old Street, St Helier, Jersey JE2 3RG, Channel Islands, British Isles, company registration number 98209; except items which appear in your basket with a red asterisk (*) only which are sold and fulfilled by Packing Depot. Packing Depot is a trade name of Higham & Higham Limited of Unit 4 Millbuck Park, Millbuck Way, Springvale Industrial Estate, Sandbach, Cheshire CW11 3HZ United Kingdom. For items sold by Packing Depot your contract is with Higham and Higham Ltd. [Please note that these addresses cannot accept any customer returns. For details of our return's procedure please contact our Customer Service team.]
b. When you place an order on our website to purchase goods from us that constitutes an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" (or "Shipment") email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation (or Shipment) email, whether you receive that email or not. Cartridge People must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received Cartridge People will confirm that your order has been received by sending an email (the Order Confirmation or Shipment email) to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Cartridge People's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
c. Cartridge People are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our web site. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.
d. The web site is updated multiple times a day with regard to Stock Availability. Whilst every effort is made to show the correct availability of stock; the stock availability shown on the web site is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at time of order. Cartridge People are entitled to withdraw from any contract that cannot be fulfilled due to lack of stock. If a stock availability issue is discovered with regard to the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.
Ownership, title and risk
All ownership, title and risk of loss and/or damage in the goods purchased shall pass to you at the point and time at which the goods are allocated and/or charged to your card or account. The sale takes place in Jersey and is concluded in Jersey.
Shipping, handling, customs and VAT
Jersey Goods & Sales Tax (Jersey Residents only)
Customers who reside in Jersey and order goods for delivery to a Jersey address will not be charged the 3% Jersey Goods & Sales Tax (GST).
The price you see advertised on the website is inclusive of all applicable taxes. Cartridge People Group Limited will pay the GST tax on behalf of their Jersey customers, consequently there will be no GST shown on your invoice.
UK deliveries
The prices payable for goods as set out in the web site are, inclusive of VAT and shipping/handling costs. We do not charge for deliveries to the UK.
Consignments imported by individuals to the UK of a value of £17.99 or under are relieved from import VAT and duties under current legislation.
For goods priced at £18 and above imported by you into the UK we will, unless you inform us otherwise, arrange for VAT at 17.5% (15% between 1 Dec 2008 and 1 Jan 2010) and any applicable Customs duty due on your importation to be paid to HM Revenue and Customs. This procedure is for your convenience only and is specific for the importations you make into the UK. This arrangement does not change any of the relevant terms and conditions mentioned in this document. For the avoidance of doubt, you are and will remain the importer of all goods ordered by you and shipped to an address outside Jersey and will at all times remain liable for any import VAT, Customs or other duty chargeable thereon. For purchases by UK businesses, no evidence of payment of UK import VAT can be provided.
We will, unless you inform us otherwise, arrange for VAT at 17.5% (15% between 1 Dec 2008 and 1 Jan 2010) to be paid to HM Revenue and Customs.
This site is not able to take orders for delivery outside of Jersey and the UK.
General
Please note that when shipping goods from Jersey, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of Jersey, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
Quality of Goods
We never compromise on the quality of our goods, we understand quality and value for money is upper most in our customer's minds. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, holding ISO9000/9001/9002 and ISO 14001 for quality. We stock products made by your printer manufacturer and compatible products from alternative manufacturers.
On compatible products, ink/toner quality and life span are comparable to that of the branded manufacturers. Compatible remanufactured cartridges are all print tested prior to leaving our manufacturers. Contact our Customer Service team for more details. All your purchases are backed by our "no quibble guarantee".
If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues.
Guarantee
We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products all of which have proven very low return rates. In the unlikely event you have any difficulties with any item we will:-
- Give full email and/or telephone support
- In the unlikely event of a technical problem, dispatch a replacement with a 'free post' returns envelope to minimise disruption to our customers
- Offer to repurchase all or part of the goods from you.
No Quibble Policy
Unwanted / Items Purchased in Error
We will happily exchange or offer to repurchase from you items bought in error within 30 days of purchase. All we ask is that the items were bought from Cartridge People and are returned in their original unopened packaging in a resalable condition.
Just email us at E-mail: customerservice@cartridgepeople.com
or call 0845 850 1247 Customer service representatives are available Monday to Friday 9am - 6pm (excluding Bank Holidays) and Sunday 10am - 5pm..
We recommend that you ask your post office for a proof of posting certificate as Royal Mail will not accept liability for lost items without proof of posting.
Cancellation
As part of our no quibble guarantee, please note that under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a "cooling off period". You are entitled to cancel your order fourteen working days from the day after you receive your goods, for any reason. The regulations state that we must return your money within 30 days. It is our policy that all monies will be returned within 3 working days of cancellation. We will request the return of the goods within a reasonable timescale agreed with each customer. To cancel an order or request that we repurchase the goods from you please contact our Customer Service team.
Dispatch of Goods to You
Unless you notify us, in respect of all orders at the time of placing the order, that you will arrange for your own collection of goods from our place of business in Jersey, we will arrange for the dispatch of your order on your behalf.
a. Cartridge People will arrange post, or arrange a courier (NOTE: LVCR exemption only applies to goods dispatched by post) on your behalf for, the goods ordered by you to the person and address you give Cartridge People at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. For non-UK destinations, the consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.
b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 1pm, Monday-Friday. Delivery usually takes place within 5-7 working days. In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. On the rare occasion that a product is unexpectedly out of stock, we will e-mail or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.
c. You will become the owner of the goods you have ordered when the goods are dispatched to you from our premises in Jersey.
d. Certain goods may by fulfilled and dispatched from the UK
e. It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Royal Mail should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. As is customary, compensation is limited to the value of goods lost, a replacement will be offered or refund as appropriate upon confirmation that you have checked that the goods are not at your local sorting office. The Royal Mail will not accept claims for goods lost in post until 15 days have elapsed from the time of dispatch. Your statutory rights are not affected.
Liability
Force Majeure
Cartridge People shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Invalidity
If any part of these conditions is unenforceable (including any provision in which Cartridge People excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
Customer Support and Service
At Cartridge People we strive to offer the best customer experience in our industry. Consequently, your satisfaction with our service and products will always be our prime concern. If you want to get in touch please contact Customer Services on:
E-mail: customerservice@cartridgepeople.com
Phone: 0845 850 1247
Address for Returns:
The Cartridge People Group Limited
c/o Indigo Lighthouse Postal Limited,
Rue des Pres Trading Estate, St Saviour,
Jersey.
Governing Law
The contract between us shall be governed by and interpreted in accordance with Jersey law, and the Jersey courts shall have jurisdiction to resolve any disputes between us.
General
These terms and conditions, together with the current Cartridge People Web site prices, delivery details and Cartridge People contact details, set out the whole of our agreement relating to the supply of the goods to you by Cartridge People. These terms and conditions cannot be varied except in writing signed by a director of Cartridge People. In particular nothing said by any sales person on behalf of Cartridge People should be understood as a variation of these terms and conditions or as an authorised Cartridge People representation about the nature or quality of any goods offered for sale by Cartridge People. Cartridge People shall have no liability for any such representation being untrue or misleading.
