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Yes: UK Call Centre Tel: 020 3659 2720
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Contact Us

Customer Support & Service

At The Cartridge People we always aim to deliver the very best in all we do, your satisfaction with our service and products is our prime concern, always. We value any comments or suggestions you may have. We aim to respond to and resolve all enquiries within 2 working days. We will never take longer than 5 working days to acknowledge any enquiry. If you want to get in touch please contact customer services on:

E-mail: customerservice@cartridgepeople.com
Phone: 020 3659 2720 (Calls are charged at normal UK national rates)

Christmas Customer Service Open Times

December 2014 Monday 22nd 8am - 6pm
Tuesday 23rd 8am - 6pm
Wednesday 24th 8am - 3pm
Thursday 25th Closed
Friday 26th Closed
Saturday 27th 9am - 5pm
Sunday 28th 10am - 5pm
Monday 29th 8am - 6pm
Tuesday 30th 8am - 6pm
Wednesday 31st 8am - 3pm
January 2015 Thursday 1st Closed
Friday 2nd 8am - 6pm

Customer service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm.

Enquiries About Orders Placed

If for any reason you need to contact us with regard to a particular order please e-mail our customer service team at customerservice@cartridgepeople.com or phone 020 3659 2720. (Calls are charged at normal UK national rates.) Customer service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm. Please quote your name, order I.D. order date and product ordered in all communications.

Delivery Times

Speed and quality of delivery is very important to us, we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 12pm, Monday-Friday. Goods dispatched from Switzerland are sent via Swiss Post and will be delivered to you by The Royal Mail. Delivery then usually takes place within 2-7 days. Goods dispatched from the UK are sent by Royal Mail or courier. Our courier service delivers within 72 hours (Monday to Friday).

We will always send an email confirming goods have been dispatched. This is sent to the email address supplied when completing your order. If you have not received your order within 7 days of receipt of our confirmation of dispatch email, please feel free to get in touch. (See contact details above). Please quote your name, order I.D. order date and product ordered in all communications.

It is worth noting that we find a significant number of missing items are held at local sorting office or are held by a neighbour or colleague. Both Royal Mail and our courier should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. As is customary, compensation is limited to the value of goods lost, a replacement will be offered or refund as appropriate. Your statutory rights are not affected.

Quality of Goods

We never compromise the quality of our goods, we understand quality and value for money is upper most in our customer's minds. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, holding ISO9000/9001/9002 and ISO 14001 for quality.

If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues. Please quote your name, order I.D. order date and product ordered in all communications.

E-mail: customerservice@cartridgepeople.com
Phone: 020 3659 2720. (Calls are charged at normal UK national rates.)
Customer service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm.

Complaint Handling

At The Cartridge People we always aim to deliver the very best in all we do, however there may be occasions when things go wrong. If you have a complaint please e-mail our customer service team at customerservice@cartridgepeople.com or phone 020 3659 2720 (Calls are charged at normal UK national rates). Customer service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm. Please quote your name, order I.D. order date and product ordered in all communications. We aim to respond to and resolve all complaints within 2 working days. We will never take longer than 5 working days to acknowledge any complaint.

Further Details

Please see our "Terms" section or please e-mail our customer service team at customerservice@cartridgepeople.com or phone 020 3659 2720 (Calls are charged at normal UK national rates). Customer service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm.

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