Yes: 100% no quibble guarantee
Customer Rating Cartridge People Rated 4.8 out of 5 based on 116,639+ customer reviews.
Yes: UK Call Centre Tel: 020 3001 0234

Contact Us

We value any comments or suggestions you may have. We aim to respond to and resolve all enquiries within 2 working days. We will never take longer than 5 working days to acknowledge any enquiry. If you want to get in touch please contact Customer Services via the contact form below or call us on: 0203 001 0234 (calls are charged at normal UK national rates) Customer Service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm. For media enquiries, please email: editor@cartridgepeople.com


HP Software Update: Important Information

As reported on the BBC website, HP recently updated the software on a number of their printers.

This update has unfortunately caused some of the compatible cartridges used in a selection of machines to not work.

Speaking to the BBC, HP has said that during its last firmware update, settings had been changed so some HP printers would communicate with only HP-chipped cartridges. The company also said such updates were rolled out “periodically” but did not comment on the timing of the last instalment.

“The purpose of this update is to protect HP's innovations and intellectual property,” it said in a statement.

Cartridge People would like to assure customers that our suppliers are fully aware of this and are working to try to rectify the software on the compatible cartridges going forward.

Below is a list of the machines possibly affected. If yours is one of those listed and you’re concerned about a recent purchase of compatible HP ink cartridges, please contact our Customer Service team on 0203 001 0234.

Printer Model Ink Cartridges Possibly Unaccepted
HP Officejet Pro X576DW Compatible HP 970 / 971
HP Officejet Pro X476DN Compatible HP 970 / 971
HP Officejet Pro X551DW Compatible HP 970 / 971
HP Officejet Pro X451DW Compatible HP 970 / 971
HP Officejet Pro X451DN Compatible HP 970 / 971
HP Officejet Pro X476DW Compatible HP 970 / 971
HP Officejet Pro 6820 Compatible HP 934 / 935
HP Officejet Pro 6830 Compatible HP 934 / 935
HP Officejet Pro 8610 Compatible HP 950 / 951
HP Officejet Pro 8615 Compatible HP 950 / 951
HP Officejet Pro 8620 Compatible HP 950 / 951
HP Officejet Pro 8625 Compatible HP 950 / 951
HP Officejet Pro 8630 Compatible HP 950 / 951
HP Officejet Pro 8640 Compatible HP 950 / 951
HP Officejet Pro 8660 Compatible HP 950 / 951

Our Performance Pledge

“We guarantee you will be 100% satisfied with every product you purchase from us or your money back.”

At Cartridge People, our commitment to customer care is paramount in everything we do. From making sure you get the best deals, delivered on time and from a secure online environment for you to buy with confidence; we’re committed to going the extra mile for you.

For that reason, we decided that we would back ourselves when it comes to the service we provide you, our valued customer. Cartridge People is an exceptional online retailer of printers, printer consumables and more. But that’s only a small part of what we want to achieve.

Using our industry expertise to produce innovative offers and product packages, we refuse to stand still and are determined to continuing the fight to put your customer experience at the heart of what contributes to our outstanding reputation.

Every single product you buy from Cartridge People is backed by our Performance Pledge. It is a Pledge that enforces our commitment to maintaining the highest levels of quality. It is a Pledge that acts as a cornerstone for a retailer you can put your trust in. A Pledge that is both honest and fair to every single one of our customers, every time they buy online.

It is a simple message to some up our steadfast approach to being your People’s Champion.

If you are unsatisfied with any product you purchase online from Cartridge People (for a period of two years after the initial purchase date), we will give you your money back. That’s how dedicated we are to putting you first.

It is our promise to never settle for anything below the highest possible standards, our guarantee to hold ourselves accountable in the unlikely event there is an issue with your order; our way of ensuring customer care is never compromised; Our Performance Pledge.

Cartridge People – Passionate About Printing

Enquiries About Orders Placed

If for any reason you need to contact us with regard to a particular order, please email our Customer Service team via the contact form above or phone 0203 001 0234 (calls are charged at normal UK national rates). Customer Service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm. Please quote your name, order ID, order date and product(s) ordered in all communications.

Delivery Times

Speed and quality of delivery is very important to us and we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt if received before 12pm, Monday-Friday. Goods dispatched from Switzerland are sent via Swiss Post and will be delivered to you by Royal Mail. Delivery then usually takes place within 2-7 days. Goods dispatched from the UK are sent by Royal Mail or courier. Our courier service delivers within 72 hours (Monday to Friday).

We will always send an email confirming goods have been dispatched. This is sent to the email address supplied when completing your order. If you have not received your order within 7 days of receipt of our confirmation of dispatch email, please feel free to get in touch (see contact details above). Please quote your name, order ID, order date and product ordered in all communications.

It is worth noting that we find a significant number of missing items are held at local sorting offices or are held by a customer’s neighbour or colleague. Both Royal Mail and our courier should leave a card indicating this, however, there are times when these are misplaced or not left at all, so if possible please check first. As is customary, compensation is limited to the value of goods lost. A replacement will be offered or refund given as appropriate. Your statutory rights are not affected.

Quality of Goods

We never compromise on the quality of our goods and we understand quality and value for money is upper most in our customer’s minds. All our products are manufactured to the highest standards and sourced only from manufacturers with exacting standards, holding ISO9000/9001/9002 and ISO 14001 certifications for quality.

If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues. Please quote your name, order ID, order date and product(s) ordered in all communications.

Complaint Handling

At Cartridge People we always aim to deliver the very best in all we do as outlined by our Performance Pledge. However, there may be occasions when things go wrong. If you have a complaint, please email our Customer Service team at customerservice@cartridgepeople.com or phone 0203 001 0234 (calls are charged at normal UK national rates).

Customer Service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm. Please quote your name, order ID, order date and product(s) ordered in all communications. We aim to respond to and resolve all complaints within 2 working days. We will never take longer than 5 working days to acknowledge any complaint.

Further Details: Terms and Conditions

Please see our Terms section or email our Customer Service team at customerservice@cartridgepeople.com or phone 0203 001 0234 (calls are charged at normal UK national rates).

Customer Service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm.

Important Notice: Cartridge People is aware of attempts by fraudulent third parties operating online to obtain bank details of individuals and this is a practice that's been widely reported in the media. Please note that a Cartridge People representative will never ask for your bank details (account number and sort code) over the telephone or via any "feedback" form online. If you fear you have been contacted by a third party and have given account and sort code details over the phone or online, we’d encourage you to contact your bank or building society immediately.


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